Privacy Policy

How PhotoToVideo-AI collects, uses, and protects information

Jul 15, 2026

1. Overview

Welcome to PhotoToVideo-AI (www.phototovideo-ai.net). PhotoToVideo-AI is an AI-powered creative platform that helps users turn photos and images into short videos. This Privacy Policy explains what data we collect, how we use it, and the choices available to you.

2. Data We Collect

Account and profile data

Name, if you choose to provide it
Email address and login or authentication information
Account preferences and support communications

Product usage and content data

Pages visited, features used, and workflow selections
Prompt inputs, generation settings, and generated video outputs
Photos, images, and other reference media you upload to create a video
Error logs and performance diagnostics

Prompts, uploads, and outputs may be reviewed by automated moderation systems and, when reasonably necessary, manual review processes for abuse prevention, policy enforcement, fraud prevention, support, and platform safety.

Device and technical data

Browser type and version, device type, and operating system
IP address and approximate country or region
Cookies, local storage, and similar technologies

We use cookies and local storage for authentication, security, preferences, and analytics.

Billing and payment data

PhotoToVideo-AI offers subscriptions and one-time credit packs. Creem acts as our Merchant of Record and authorized payment provider. When you make a purchase, Creem collects and processes the information needed to complete checkout, including payment-method details, billing information, tax location, and transaction information, under Creem's own privacy practices.

We receive limited billing records needed to provide and support your purchase, such as your account or customer identifier, email address, product or plan, payment and subscription status, amount, currency, invoice or transaction identifiers, billing-period dates, and cancellation or refund status. We do not directly receive or store your complete payment-card number, card security code, or complete bank-account credentials.

3. How We Use Data

We use personal data to provide and operate PhotoToVideo-AI, process generation requests, administer credits and subscriptions, confirm purchases and cancellations, provide billing support, prevent abuse and fraud, detect prohibited prompts or uploads, enforce our Terms and Acceptable Use Policy, improve product quality and safety, and communicate service updates or support responses.

4. Legal Bases (Where Applicable)

Depending on your location, we process data based on contract performance (to provide the service), legitimate interests (such as security and service improvement), legal obligations, or your consent where required, including for certain cookies.

We do not sell personal data. We may share data with hosting, cloud, analytics, logging, support, AI model, and infrastructure providers as needed to operate generation requests; with safety and moderation providers where reasonably necessary; with Creem to process purchases, taxes, invoices, subscriptions, cancellations, refunds, fraud checks, and payment support; and with authorities when required by law or legal process.

6. International Transfers

Your data may be processed in countries other than your own. Where required by law, we use commercially reasonable safeguards for cross-border transfers.

7. Data Retention

We retain data only as long as reasonably necessary to provide services, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymize it within a reasonable period.

8. Security

We use administrative, technical, and organizational safeguards, including encryption in transit, access controls, and monitoring. No system can be guaranteed to be 100% secure.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, or delete personal data; object to or restrict certain processing; request data portability; or withdraw consent where processing relies on consent. To submit a request, contact us at support@phototovideo-ai.net.